Billing FAQs

Why did I get a bill from the hospital for radiology services?

If your radiology exam was performed at the hospital, they will send you a bill for the costs associated with their facility.  This represents room and equipment use, supplies, labor costs and other operating expenses.   The radiologist is an independent contractor and will send you an invoice for the supervision, reading, and interpretation of a diagnostic study, and for any direct patient care associated with an interventional or therapeutic study.

If your X-ray or mammogram was performed at Kent Radiology offices, you will receive only one charge for the facility and professional services.  Kent Radiology, P.C. owns and operates these offices.

Are all radiology services covered by my health insurance plan?

Generally, most radiology procedures are covered by your health insurance plan. However, your health insurance plan may have provisions in your policy that specify what is deemed a non-covered benefit, or what exams may require pre-authorization or have frequency restrictions on the exam that is being performed. We do not have access to your health insurance plan. If you have questions about your coverage, please contact the number on your health insurance card to speak to a customer service representative.

Additional question(s) about your bill?

On the back of your bill, we have provided some common questions and answers about your billing. Please review this information. If you find that the content did not address your concern, please contact our billing office:

Grand Rapids area local number: (616) 364-6700
Out of area:  (800) 336-9914

Customer Service Representatives are available from 8:00 a.m. to 4:30 p.m., Monday through Friday.

Please note that due to the Patient Privacy rules under HIPAA, the billing office will only be able to discuss this statement with the patient and/or responsible party, unless you have on file with Kent Radiology a Patient Authorization form giving permission to discuss this information with a personal representative that you have designated.

Where do I send my payments?

You can mail your payments to:

Kent Radiology, P.C.
P.O. Box 186
Grand Rapids,  MI  49501-0186

For your convenience, we offer Pay Online. It is easy to use and 100% secure.