Billing FAQs

Why did I get a bill from the hospital for radiology services?

If your radiology exam was performed at the hospital, they will send you a bill for the costs associated with their facility.  This represents room and equipment use, supplies, labor costs and other operating expenses.   The radiologist is an independent contractor and will send you an invoice for the supervision, reading, and interpretation of a diagnostic study, and for any direct patient care associated with an interventional or therapeutic study.

Are all radiology services covered by my health insurance plan?

Generally, most radiology procedures are covered by your health insurance plan. However, your health insurance plan may have provisions in your policy that specify what is deemed a non-covered benefit, or what exams may require pre-authorization or have frequency restrictions on the exam that is being performed. We do not have access to your health insurance plan. If you have questions about your coverage, please contact the number on your health insurance card to speak to a customer service representative.

Additional question(s) about your bill?

On the back of your bill, we have provided some common questions and answers about your billing. Please review this information.

If you still have questions, please call:

1-800-666-1816

Please note that due to the Patient Privacy rules under HIPAA, the billing office will only be able to discuss this statement with the patient and/or responsible party, unless you have on file with Kent Radiology a Patient Authorization form giving permission to discuss this information with a personal representative that you have designated.

Where do I send my payments?

For all dates of service, you can mail your payments to:

Kent Radiology, P.C.
P.O. Box 713603
Chicago, IL 60677-0426

For your convenience (dates of service after 9-1-2024), we offer Pay Online. It is easy to use and 100% secure.